Frequently Asked Questions
In our "Fare Search" form, type first three letters of your destination city in "Destination Airport" text field and select your city from the underneath suggestions list. If you still cannot find your city in the suggestions list, then please contact us 0127 427 1213.
All rates quoted can be paid with a Credit Card / Debit Card. You can also pay the amount in our office or pay in our bank accounts.
This may occur due to several reasons. Airlines generally restrict the number of seats that may be sold at a discounted fare. Those seats may have already been sold out by the time you accessed the system. Airlines also keep changing the prices and we have no control on airline pricing as well.
No. A nonstop flight operates between two airports without calling at any other airports en route. For instance a direct flight from London to Newyork may have one or more touchdowns en route, although these are not shown on the ticket. In some cases passengers may be asked to leave the aircraft or even pass through immigration at these touchdown points.
A chartered flight is when you or a group of people "rent" the plane to go somewhere. A scheduled flight is a commercial flight that the airlines schedules and sells tickets to the public. Basically, chartered flights are those in which an entire aircraft (usually a small jet) is reserved for a specific purpose: corporate travel, organizational travel, medical emergency, etc. Scheduled flights are those with which most of us are most familiar: flights at a specific time with tickets available generally and sold through travel agents or directly by the commercial airlines.
An electronic ticket or e-ticket is used to represent the purchase of a seat on a passenger airline, usually through a website or by telephone. This form of airline ticket has rapidly replaced the old multi-layered paper tickets (from close to zero to 100% in about 10 years) and became mandatory for IATA members as of June 1, 2008. During the last few years, where paper tickets were still available, airlines frequently charged extra for issuing them. Once a reservation is made, customers usually print out a copy of their receipt which contains the record locator or reservation number and the e-ticket number.
If you have booked a scheduled flight, you will receive an email acknowledgment from us shortly afterwards that we have received the booking. When the booking reaches our ticketing staff, the card details are checked and payment taken. When your tickets have been issued, you receive a further email showing your ticket numbers.
You can book with us on behalf of a friend, relative, employee, etc. Please note that we will require the name of the cardholder (as it appears on the card) and correct billing address to which card statements are sent. We do need latest Statement, scanned copy of the both sides of debit or Credit Card being used for payment of flights and proof of address. If this information is not provided it could delay the issue of your tickets. We take cardholder security very seriously and we reserve the right to reject any booking if we are not satisfied that the cardholder has given permission for the transaction.
An open-jaw ticket is an airline ticket in which the traveler returns from a city other than the one he or she arrived, or in which the final destination is not the same as the original departure city. The trip between these two cities is then made over land, sea or with a separately booked flight.
An itinerary containing an ARNK (arrival unknown, pronounced 'arunk') segment is one in which the traveler arrives at destination A but departs out of destination B. Since the arrival to destination B is unknown, hence the name arrival unknown. It is similar to an open-jaw ticket except that there is no variation in the point of origin.
Economy class is the lowest / cheapest class of seating in air travel. Some airlines have renamed their economy class for marketing purposes. Such names include British Airways' World Traveller, Kingfisher Airlines' Kingfisher Class, United Airlines' Economy/Economy Plus, Air Canada's Hospitality/Hospitalité, Philippine Airlines' Fiesta Class (although Economy Class is widely used), LAN Tourist Class, and Air France's Voyageur. The seat pitch of domestic economy class seats range from 29 to 36 inches (74 to 91 cm), usually 30–32 in (76–81 cm), and 30 to 36 in (76 to 91 cm) for international economy class seats.
Premium Economy, a travel class offered on some airlines, is a simple upgrade to the Economy class. Some airlines may designate an entire economy class as premium.
Business class (also known as executive class or upper class) is a high quality second-tier travel class available on some commercial airlines. Its level of accommodation is higher than economy class and domestic first class but lower than international first class. However, many international airlines offer only business class as the highest level of service.
First class is the most luxurious class of accommodation on a airplane. It is usually much more expensive than business class and economy class, and offers the best amenities. The first-class section of a fixed-wing passenger aircraft is typically located in the very front of the aircraft. However, many commercial carriers have completely removed first class altogether from their international flights, only offering business class as their highest level of international service. First class passengers are usually granted access to lounges at airports while they wait for their flights.
To view our Bookings Terms & Conditions Click Here.
For many flights, we are happy to accept a deposit if you book more than 10 weeks in advance of travel. The amount of the deposit will be advised at the time of booking. The full balance would then be payable 10 weeks before departure.
Yes, all the information you provided to us will only be used for booking purpose only and will not be disclose to any person or company.
We are pleased to accept debit and credit cards. On flight bookings there is a 3% fee for credit card payments (imposed by banks).
For booking cancellation and refund details please consult our Booking Terms & Conditions.